All Sales Are Final

Because our clothing and accessories are made specifically for each order, purchases are final once production begins.

• No refunds, returns, or exchanges for ordering the wrong size or color.
• No refunds, returns, or exchanges for buyer's remorse or change-of-mind purchases.
• No refunds, returns, or exchanges for customer-entered address mistakes.

Production Starts Quickly

Orders move into production quickly so we can get your Happy Bones Co. gear made and shipped. Once an order is in production, we usually cannot cancel or change it.

Damaged, Defective, Misprinted, or Wrong Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us promptly. Include your order number, a description of the issue, and clear photos of the product and packaging.

We will review the issue and, when appropriate, help with a replacement, refund, or another fair resolution. Claims need enough photo proof to verify the problem.

Lost or Delivered Packages

If tracking shows your package is lost or has stopped moving, contact us and we will review the shipment using fulfillment and carrier information.

If tracking shows the package was delivered, first check the delivery address, mailbox, nearby doors, building office, household members, and local carrier. A delivered scan does not automatically qualify for a refund or replacement, but we will review the situation with you.

Address Issues and Returned Shipments

Customers are responsible for entering a complete and accurate shipping address at checkout. If an order is returned because the address was wrong, incomplete, refused, or unclaimed, reshipping costs may be the customer's responsibility.

Return Authorization Required

Do not send any item back without contacting Happy Bones Co. first. Returns must be authorized before anything is mailed back.

Authorized returns may be directed to the appropriate fulfillment return facility. For US and Mexico orders, the current default fulfillment return address is Happy Bones Co. Returns, 217 Wrangler Drive, Coppell, Texas 75019. Use that address only if Happy Bones Co. specifically authorizes it for your order. It is for product returns only, not legal notices or general mail.

Rights Required by Law

Nothing in this policy limits non-waivable rights that apply to your order under consumer protection law.